What should I do if an AD Account already exists for a pending new transaction?

What should I do if an AD Account already exists for a pending new transaction?

If a record appears as ‘new’ when it should match an existing AD record, then there are several option to resolve the issue.

If you are not using the Digital Directory then you can manually link them by clicking the pending ‘new’ transaction’s Employee ID. A ‘Link’ button allows you to associate them. If the desired AD record is not visible in the linking list, it means that the AD record is associated with an Employee ID different to the one in this pending ‘new’ transaction. In this instance, you will need to contact the BDS Service Desk for assistance.

If you do use the Digital Directory, then the option above is still available but there is more you can do to resolve it yourself before involving the BDS Service Desk.

1. Click “Digital Directory” and find the PDI that the AD account is associated with, this is located in the EmployeeID field in AD. This is to check that the PDI is valid (not revoked) and contains the AD account expected. Keep this PDI number handy for later.
2. Follow the instructions in the “Digital Directory” section of the FAQ on how to unlink a record from a PDI here