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- Does Directory Manager Also Remove Groups?
- How can I see what rule a Transaction met?
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Reports and Notifications
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Privacy Compliance and Data Handling
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- How can I access the Directory Manager Web Portal if I’m unable to do so?
- How can NHS Trusts control who can log a ticket in the Directory Manager Portal?
- How do we control who has access to the portal?
- What are the best security practices when using the Directory Manager Web Portal?
- What are the different user roles and permissions in the Directory Manager Web Portal?
- What permissions are required to approve pending transactions?
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What should I do if I am unable to find a record in the portal?
Posted
Updated
ByKieran Jarvis
What should I do if I am unable to find a transaction in the portal?
If you can’t find a transaction in the portal, it may have been approved or suspended by someone else.
Check ‘Recent Transactions’ or use the ‘Suspended Search’ section to locate it. If you still can’t find it, it may not have come through from ESR or another data input source yet.
If you are unsure when your data sources are set to run, please review your configuration workbook or contact the BDS Service Desk. Please note that ESR Records will not come through from ESR until the next working day after being submitted to ESR.
If you are sure the record has come through for processing and it has not already been approved then please contact the BDS Service Desk for assistance.
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