Why have I not received a notification?

Why have I not received a notification?

If a notification was expected after a specific process, or a daily notification was not received at the agreed time, these are the following factors you can check:

1. Services – Check that the BDS Directory Manager Notifier Service is running, if it is not then start it and the notification should come through shortly
2. Notification configuration – It is possible the notification has not been configured correct and will need to be investigated by BDS support
3. ‘Stuck’ Processing – In extremely rare cases, processing of notifications could get stuck. You can try restarting the BDS Directory Manager Notifier Service

If you are still not receiving the notification please contact the BDS Service Desk and they will investigate.