What should I do if I have approved a Transaction and my record has not been created/updated?

What should I do if I have approved a transaction and my record has not been created/updated?

If you have approved a transaction but the account associated with the transaction has not been created or updated, there could be a couple of reasons for this.

1. The record has not yet been processed – This will occur during the next cycle of Directory Manager processing, which can on occasion get held up by other processes running in the background.
2. The Directory Manager Management service is stuck or are not running.

You can see what is currently processing by going into the ‘About Directory Manager’ page in the Web Portal and checking the table for the Management Service.

For more information regarding this, please see the section regarding Services. If you do not believe it is one of these stated issues, please contact the BDS Service Desk.