How do I unlink records?
In the event that a record has been linked to the incorrect pre-existing AD record, an unlinking process, similar to the linking process, can be carried out to remove the link. If an unlink is required, then the link can be removed by clicking on a pending Transaction’s Employee ID. This will open a new tab that displays all of the record’s details, along with an ‘Unlink’ button.
Clicking the ‘Unlink’ button will remove the link between the Transaction and the pre-existing AD record, and then the pending Transaction will be re-assessed, generating a pending New transaction for the newly unlinked record. Please note that this works for Change, Rename and Expiry Transactions. If you are attempting to unlink a Change, Rename or Expiry Transaction and the button is labelled ‘Link’ rather than ‘Unlink’, please refresh the pending list page and try again. If the issue continues, please contact the BDS Service Desk.