BDS Solutions has demonstrated its commitment to delivering the highest levels of service and support for its NHS customers, with outstanding customer feedback gained as part of its 2018 quality review. To view the full Quality Review, please click here.
Rated 100% by NHS customers for satisfaction for both contract and support delivery calls, BDS Solutions undertakes this annual quality audit as part of its commitment to its ISO9001 Quality Management System certification.
“We recognise that our staff give us that leading edge,” said Martin Weaver, Quality Manager, “we attract and recruit, high-quality staff and invest in them as they grow in their careers. Our employees are friendly and knowledgeable and deliver excellent support.”
Committed to high standards
BDS Solutions provides IT services and solutions for the NHS across the UK. As such, the firm is committed to continuous improvement, setting itself high targets to achieve exceptional customer satisfaction, as well as delivering the highest quality of service to the NHS.
The key highlights of the report:
- Customer satisfaction 100% for contract delivery calls
- Customer satisfaction 100% for support delivery calls
- 98.8% support calls actioned within the SLA
- 100% closure of non-conformance reports within target timeframe
“The BDS Solutions’ annual quality review has demonstrated that our NHS customers continue to be happy with our services and our support, yet, we will always aim to improve and ensure this satisfaction continues,” commented Derrick Foan, Managing Director, “our Directory Manager application is growing in popularity for identity management, bringing together critical IT solutions – ESR, Active Directory and NHSmail. Through the delivery of this solution, as with all our interactions with the NHS, we will strive to deliver the very best in quality, demonstrated by the outstanding feedback from our existing customers.”
BDS Solutions’ quality review was informed by continuous customer feedback, online quality surveys and scheduled calls/meetings.
Find out more about Directory Manager or our other NHS Services.