BDS Solutions offers a unique support service, developed over 16 years of supporting over 1,000 NHS Organisations. Our “Flexi-Care” support provides a cost-effective and fully scalable support solution that can be tailored to meet your needs.
BDS Solutions are currently the only Microsoft Gold Partner specialising in Server and Desktop Support focussed exclusively on the healthcare market.
BDS Solutions Flexi-Care Support delivers:
- Microsoft equivalent support at a fraction of the cost
- Cross-vendor support capabilities
- Management and escalation of 3rd party issues
- Entry level support from less than £2,000
- Fixed cost, 24x7 critical incident cover
- Flexible support units, convertible to project work
- Comprehensive Account Management & Reporting
- An ITIL-compliant Service Desk
- Published Service Level Agreements
- NHS trusted 3rd Party support
- A dedicated N3 connection
- Full NHS IGSoC compliance
- ISO9001 accredited Quality Management systems
- Over 16 years experience providing 1st/2nd/3rd line support to the NHS
What our customers are saying about us..
“BDS Solutions provide the Trust with a robust and cost effective 24x7 Solution for its IT support. A professional approach, together with their in depth technical knowledge and expertise has continued to ensure a stable and effective IT platform for the Trust’s users throughout our six year support partnership.”
“NHS Wiltshire have partnered closely with BDS Solutions for over a decade and have enjoyed a successful and close working relationship. BDS Solutions offer a knowledgeable and flexible work ethic which allows NHS Wiltshire to benefit from their vast technical knowledge. They have always understood our needs as an organisation and the needs of the NHS on the whole. This has allowed the solutions they offer to be focused on healthcare and delivering an excellent IT Service. BDS have always acted promptly and professionally to our requirements and always deliver a high quality service”.
