Customer Services

Day by day as business processes are developed and refined, organisations become increasingly reliant on technology. This reliance has created local support resourcing problems with support teams finding the demands placed upon them often exceeding both their availability and capability.

Service Comparison Table

BDS Solutions has long recognised this issue and has been successfully delivering IT support to public and private sector organisations since 1994. During this time the company has developed a strong team of dedicated support staff and created a comprehensive range of support services which utilise technology advances to meet ever-changing customer requirements.

"Peace of mind through effective & professional problem management"

We currently support over 1,000 organisations throughout the public and private sectors which benefit from the company's skill and experience in delivering the level of support right for them.

"Calls remain open until the customer is fully satisfied with the conclusion"

Services offered include administration, diagnostics, healthchecks, troubleshooting and disaster recovery, all of which can be delivered either remotely or on the customer's site with progress and actions recorded through our sophisticated call management system.

The BDS Solutions' support service portfolio consists of the following services:

Flexi-Care is a support package that provides a variety of services aimed at increasing the overall effectiveness of your on-site service desk.

Total-Care is designed for organisations where the availability of in-house support resources are limited.

Extended-Care offers a valuable extension to an existing Flexi-Care contract, allowing delivery of pre-planned remote work, outside standard Flexi-Care support hours, at preferential support rates.

Night-Care services provide emergency support and call-out consultancy during unsociable hours.
 

Desk-Care delivers a fully managed support service for the desktop, on a per seat basis.