Total-Care is designed for organisations where the availability of in-house support resources is limited.
Total-Care provides an additional level of support to customers without formal support in place or for those who wish to delegate certain responsibilities away from their in-house team. Due to the pressures placed on modern IT support departments, additional trained resources are often needed. Unfortunately the cost of recruiting, training and managing additional staff may prohibit many teams from delivering effective support in all areas.
Total-Care is a cost effective solution providing additional skills and resources to relieve your support team and boost overall support capacity. Total-Care incorporates all of the features of our Flexi-Care service, building in the extra functionality you require to improve current support solutions. Total-Care can apply also to organisations who would like to delegate day-to-day tasks such as administration, performance monitoring and reporting to enable the local team to focus other tasks.
Total-Care is also an option for organisations who want to delegate business management support, such as third party contract or procurement management.
A contract manager in addition to a support delivery team is assigned to each contract to ensure customers have contact continuity at all times.
Regular on-site contract performance review meetings enable customers to monitor the usage of their contract to ensure they are receiving the maximum associated benefits.