Scheduled out-of-hours update services for business critical servers
Networked IT systems and the Internet are becoming as essential to doing business nowadays as the telephone. As well as all of the productivity benefits they also facilitate accidental or malicious attacks on data which can cost thousands in terms of lost working time.
It is increasingly important to keep up to date with the steps required to ensure that your organisation is not at risk, whilst ensuring productivity is not impeded. The right solution need not cost the earth.
Extended-Care is designed to give existing Flexi-Care customers the ability to schedule pre-planned work e.g. application of Service Packs or Critical Updates, required to ensure system reliability, program compatibility and security, outside of core business hours to ensure minimum impact to their end users.
Extended-Care * provides:
- Risk Management
- Access to a qualified and experienced consultant between specified hours
- Remote access** to your site
- Business continuity & problem management
- Support for MS operating systems
- Call management - no call closed unless the customer agrees
- Guidance and consultation on best IT and Information practices
- Routine and regular performance reporting
* Work undertaken within the Extended-Care Hours of Monday to Friday 18:00 - 22:00 will attract a preferential discounted support rate
** Dependent on local infrastructure