Support for your PCs, laptops and peripherals
In a world where IT budgets are becoming progressively tighter and the need for affordable IT support is ever increasing, Desk-Care’s tailored services are designed with the end user in mind, giving immediate access to trained and experienced support staff, complemented by rapid action when equipment fails.
Desk-Care offers a frontline support service to users and IT support staff, providing a central point of contact for all the user’s IT related queries. BDS Solutions has qualified technicians available to respond to your call, who will provide effective solutions to everyday issues, irrespective of how complex or trivial they may be.
Desk-Care services are personal, tailored to your requirements and cost effective, offering all the benefits of having an in-house IT support department, at similar cost, but without the worry of recruitment and replacement.
Desk-Care offers:
- A one-stop service for the maintenance and management of the PCs, Laptops and peripherals
- Support for MS operating systems and MS standard desktop software
- Remote access* and support to the desktop, facilitating the instant resolution to many problems
- A liaison and management service for other 3rd party vendors
- Auditing of software, hardware and networks
- Call management - no call closed unless the customer agrees
- Managed business risk, virus protection, security, disaster recovery and business continuity properly controlled
- Guidance and consultation on best IT and Information practices
- Routine and regular performance reporting
* Dependent on local infrastructure