Mission Statement
BDS Solutions is committed to being a leading ‘technology partner’, providing high quality IM&T products and services nationally to our customers.
Quality Policy
- BDS Solutions are committed to a policy of customer care and support and the supply of products and service that in every way satisfy and, if possible, exceed our customers’ needs and expectations.
- The Company is committed to progressive improvement with regard to the services and products provided and have developed, documented and implemented a quality system that conforms to the requirements of BS EN ISO 9001:2000 to ensure that this goal can be achieved.
- This commitment also extends to continually improving the effectiveness of the Quality Management System, thus ensuring that the Company strives to achieve a consistent quality of professional services to customers.
- The Company will undertake through instruction, practical example and in-house training to ensure that quality is everyone’s aim throughout the organisation and that each employee has a proper understanding of the importance of the quality system function and its direct relevance to improving all aspects of the business operation and the overall success of the Company.
- The Company will ensure that each employee is fully conversant with the Quality Management Procedures that embrace their activities and regular audits will be undertaken to verify conformance.
- The ability to meet the goals set out in the Policy Statement will be reviewed annually at the Management Review Meeting, and updated if necessary.
- Specific, measurable objectives on Quality will be set annually at the Management Review Meeting, reviewed on a quarterly basis and updated and developed at monthly management meetings.
BDS Solutions business approach is "To exceed customers' expectation"
Client engagement with BDS Solutions’ services and consequential repeat business is underpinned by our Company’s policy of achieving long term, organic growth through delivering value for money services.
This is achieved by:
- BDS Solutions pricing our services at slightly below the market average;
- we apply robust PRINCE2 project management techniques to keep clients fully engaged and informed, ensuring projects are delivered to time and thus avoiding costly overruns;
- we have internal training and career development programmes, which always ensures the correct qualified and experienced staff are assigned to customers;
- we have minimal staff turnover, allowing clients to establish long term, trusted relationships;
- we advise our clients that we can partner as little or as much as is required by them through offering highly modular services.
These policies have resulted in demonstrable long term business relationships, satisfaction from our clients, verified through customer satisfaction surveys, and Company growth.