Enquiry Agent Frequently Asked Questions (FAQ)
If you encounter any problems when using Enquiry Agent it is always best to ensure you have the latest update first before seeking assistance. The latest update is availabe here.
| Installation |
| What do I need to do before I install Enquiry Agent software? |
| It is recommended that all applications are closed before install; a reboot may be
necessary, dependant on what is currently installed on your PC. Also the operating system will be assumed to have had the latest patches or service packs applied. Ensure this is the case before beginning the install process. |
| Using Enquiry Agent |
| How do I start the Enquiry Agent application? |
| An icon will appear in the systray (bottom right of your screen) next to the clock. To start double click the icon. |
| I can not see the Help page? |
| The Help Page connects to the BDS Solutions web page. Check Internet Explorer access is available. If web access is available and the Help page does not appear, then the BDS Solutions web page may not available. |
| Where do I find the version number? |
| The version number is available by selecting the "Config" button. |
| When navigating in the Left Hand Pane, the Right Hand Pane is blank. |
| The object in the Right Hand Pane will appear when an object is selected in the Left Hand Pane. |
| Enquiry Agent is not the right size when on screen!? |
| The window size can be altered by clicking and holding the left mouse button on the bottom right corner of Enquiry Agent. The size will be retained when Enquiry Agent is restored. |
| Creating Emails |
| Why does it populate the active e-mail as apposed to creating a new one? |
| If an active email is open or minimised, Enquiry Agent will by default populate the current
message. To change this, select 'Config' -'Mail Options' and deselect 'Always post messages to current message Window'. From now on you will given the choice of populating current message or creating a new one. |
| If the 'To' button is selected by mistake before selecting an address, why does the PC hang for several minutes? |
| If the 'To' button is selected before selecting an address in the Right Hand Pane, then all contacts for that folder is assumed. In some circumstances this will overload the retrieval process. To avoid this happening, ensure an address is selected and highlighted before selecting the 'To' button. |
| I am unable to re-enter an email address into a mail message!? |
| When an email address is added to an email message, then deleted from the message and then you attempt to re-add the same address you may recive a "this address already exists in this message" alert. This is due to the way Outlook updates the mail message. If this happens, simply close the email and click the To button in Enquiry Agent to create a new message. |
| After I select a contact for an email message why is the Enquiry Agent window still visible? |
|
To minimise the Enquiry Agent window after selection select the 'Config' button, select the
Mail Options' tab, and check the 'Shrink Enquiry Agent when working with mail
message' box. If you would like the window to reside on the task bar then check the 'Minimise when shrinking' box. |
| Viewing Contacts |
| A new contact does not appear in the appropriate folder? |
| If you have selected a folder and a contact does not appear, this may be due to an old copy of the data cached in your PC, to retrieve fresh data click again on the folder. You can use the Config/Cache Options button to turn this of but this option is not recommended over a slow link. |
| When a large organisation is selected why does it take longer to view the contacts? |
| This is due to accessing the server over a slow Wide Area Network link. It may take several minutes to download all of the contacts for a large organisation. |
| People with apostophes at the start of their name (like O'Brien, D'Cruz) are not appearing? |
| This was corrected in version 2.2.2. Download the latest update to resolve this problem. |