Dedicated to continuous improvement in quality management and customer delivery, BDS Solutions has demonstrated an impeccable commitment to achieve ISO 9001:2015 certification.
Having held the ISO 9001 standard for Quality Management since 1999, BDS Solutions undertook a rigorous year-long review of procedures to move from the 2008 standard and ensure compliance to the 2015 requirements.
Audited in July 2017 by an external auditor, BDS Solutions was highly praised: “The auditor was complimentary about the processes we had in place and had no areas for improvement,” said Martin Weaver, BDS Solutions.
The focus of the new standard is on continuous improvement; BDS Solutions was able to showcase how it applies the standard’s ‘Plan-Do-Check-Act’ cycle. With customers, BDS Solutions always requests feedback on its service and delivery, ensuring that it follows up and learns from any feedback less than ‘good’.
Equally, as required, BDS Solutions demonstrated senior management involvement and knowledge in the quality and risk management processes, so that reliance and change is overseen from the leadership-level.
“Continuous change in quality management has been an ongoing commitment for BDS Solutions, so there were no massive changes,” explained Martin. “Our internal review showed that we needed to restructure our quality manual to fit the new ISO high-level structure, but much of the content was already in place,”
“Staff understanding of procedures is very high in the company. Risk management is an inherent part of our company culture, as is the cycle of continuous improvement. The ISO 9001:2015 enabled us to showcase much of the processes we already had in place and fine-tune others to meet new standards,” added Martin.
Finally, BDS Solutions demonstrated how it managed stakeholder and environment risks, so that business continuity is assured. This included both internal and external risks, ranging from the impact of employee, customer, and supplier issues, to changes in legislation.
As a customer-focused business, BDS Solutions ISO 9001:2015 certification demonstrates a dedication to ensuring a consistent and robust service to customers.